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On-call is broken: Kahneman & Tversky told me so

On-call is broken. It's used to paper over the cracks in systems, instead of as a reliable, reluctantly-used failsafe. The whole way we do it as an industry is just wrong. Perhaps you disagree, but I think I have some pretty compelling evidence that it's true. I also think we can fix it -- or at least give it a good try.